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A Foresight For: AI in the Workforce Revolution with Kerli Vares and Diana Daniels

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Spotify Podcast

Foresighters, how is AI transforming the banking industry and the future of work? In this episode of Tech Foresight, host Diana Daniels sits down with Kerli Vares, Head of Retail Banking at Luminor Group, to explore the impact of artificial intelligence on customer service, workforce roles, and the growing collaboration between banks and telecom companies. Discover how Luminor is shaping a human-centered, digital banking experience and what the future holds for AI in the workforce revolution. 🔑 Key Highlights: • AI and personalized customer experiences in banking • The future of work in a digital-first world • The role of telecom partnerships in financial services • Maintaining customer trust in an AI-driven industry

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